Common Questions

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Booking & Scheduling

Yes, same-day appointments are available depending on therapist schedules. Daily slots are limited, so booking early gives you the best chance of getting your preferred time.

You can book and receive sessions daily from 7am to 8pm. Our team is available on WhatsApp during these hours.

Yes. If your plans change, please let us know as early as you can. To reschedule, notify us at least 6 hours before your appointment and your new date must fall within 7 days of the original. For cancellations, 24 hours' notice keeps your advance payment intact. You can read our full reschedule & cancellation policy for details.

We currently offer home Therapies across Gulshan, Banani, Bashundhara, Baridhara, Uttara, Mohammadpur, Dhanmondi, Mirpur DOHS, Mogbazar, Rampura, Banasree and nearby locations. Not sure if we reach you? just ask us before you book & we'll let you know.

During Your Session

Sessions are either 60 minutes or 2 hours depending on the treatment you choose. The 8-Step Full Body is 2 hours; all other treatments are 60 minutes.

Nothing special. Just have a comfortable, clear space ready in your home. Your therapist will handle the rest.

Yes. Your therapist arrives with professional-grade massage tools, Ayurvedic oils, linen, and everything needed for your session. You provide nothing.

Safety & Privacy

Yes. Healvie is built exclusively for women. Every home service appointment is carried out by a trained, professional female therapist — so you always feel safe and cared for.

Every therapist goes through a background check, training verification, trial sessions, and ongoing client reviews before joining and staying on our team.

Treatments & Services

We offer 6 treatments: the 8-Step Full Body (2 hrs, 2,500 BDT), Back & Shoulder Pain Relief, Leg Pain Relief, Stress Relief Oil Massage, Maternity & Postpartum Care, and Ayurvedic Hair & Neck Massage. The last five are 60 minutes at 1,500 BDT each.

For chronic back or shoulder tension: Back & Shoulder Pain Relief. For a complete full-body reset: the 8-Step Full Body. If you're pregnant or recently gave birth: the Maternity Care Series is specifically designed for you.

Payments & Cancellation

You pay after your session is complete — not before. This is intentional. We believe trust goes both ways.

We accept cash and bKash. Additional payment methods are coming soon.

Cancellations made at least 2 hours before your session are free of charge. Late cancellations may incur a small fee to cover therapist travel.

Gifting

Absolutely. You can purchase a gift card on our Gift a Session page and the recipient books at their own convenience.

Gift cards are valid for 6 months from the date of purchase. We recommend the recipient book within this window.

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