Refund Policy

At Healvie, you pay after your session — not before. This is a deliberate choice. We believe that trust should flow both ways, and we want you to feel completely comfortable before any money changes hands.

If you are ever unsatisfied with a session, we want to know. Our team takes every piece of feedback seriously and we will work to make it right.

Cancellations made at least 2 hours before your scheduled session time are completely free. There is no penalty and no questions asked. Simply message us on WhatsApp and we will cancel or reschedule immediately.

For cancellations made less than 2 hours before the session, a travel fee may apply to cover the cost of your therapist's journey.

Because payment is collected after your session, traditional refunds do not apply in most cases. However, if you have paid in advance via gift card or special arrangement and are unsatisfied with the service, you may be eligible for a credit or full refund.

• Session was significantly different from what was booked
• Therapist arrived more than 45 minutes late without prior notice
• Session was cut short due to a Healvie-side issue
• Gift card was purchased but the recipient is unable to use it within the validity period

Approved refunds are returned via bKash to the original payment number within 5 to 7 business days. In cases involving gift cards, we may offer an extended validity period or a full credit toward a future session.

Refunds will not be issued for sessions ended early at the client's own request, or for dissatisfaction arising from undisclosed health conditions or preferences not communicated before the session.

To request a refund or raise a concern, message our team directly on WhatsApp at +880 1711 388016 or email [email protected]. Please include your booking date, the service you received, and a brief description of your concern.

We respond to every message personally and will follow up within 24 hours on business days.