Refund Policy

At Healvie you choose how you pay: the full amount at checkout, or a ৳500 advance that holds your slot, with the balance settled after your session.

Whichever you choose, the terms below apply to the full booking cost of the treatment you selected. We have written them plainly so there are no surprises, and we apply them the same way for everyone.

If you are ever unsatisfied with a session, please contact us. Our team reads every message and we will work to make it right.

More than 24 hours before your session — cancel for a full refund. No penalty, no questions asked.

Between 24 and 12 hours before — 50% of the booking cost is charged.

Less than 12 hours before — the full booking cost is charged. Your therapist has already set that time aside and turned other bookings away.

If you paid a ৳500 advance rather than the full amount, we charge only what you have already paid. We will not invoice you for the balance.

On the day, your therapist waits 15 minutes past the start time if you are running late. Beyond that she may need to leave for her next booking, and the session is treated as a late cancellation. The same applies if she cannot reach you at the address.

If your therapist is delayed, that is on us. She will still give you your full session time wherever her schedule allows, or you may reschedule at no cost.

To cancel, message us on WhatsApp

More than 24 hours before your session — reschedule free, to any available slot within the next two weeks.

Between 24 and 12 hours before — reschedule free, but the new date must fall within the next seven days.

Less than 12 hours before — the session can no longer be rescheduled and is treated as a cancellation.

Rescheduling depends on your therapist's availability. If she cannot make your new time we will find you another therapist, or refund you in full.

If you do not confirm a new date within the window, the session is cancelled and the cancellation terms above apply.

Refunds apply to any amount you have already paid, whether that is a ৳500 advance or a full payment. Cancellations follow the windows above. Beyond those, you are entitled to a full refund in the following cases:

• Your therapist arrived more than 45 minutes late without prior notice
• The session was cut short because of something on our side
• We were unable to send a therapist for your confirmed booking
• You were charged twice for the same booking. The duplicate payment is refunded in full and your session goes ahead as normal.
• A payment was taken but no booking was created. Refunded in full.
• We cancelled your session for any reason.
• Your therapist did not arrive at all. Full refund, and we will offer you a session at a time that suits you.
• You are medically advised not to receive the treatment, and you tell us before your session begins. Full refund.
  

Approved refunds are returned to the original payment method within 7 to 10 working days. If you paid by card the refund goes back to that card, if you paid by bKash, Nagad or another mobile wallet it returns to the same number, bank payments return to the same account. Processing times on our side are the same either way, though your bank or wallet provider may add a day or two.

For gift cards we can instead extend the validity period or issue a full credit toward a future session, if you prefer.

Refunds are not issued for sessions ended early at the client's own request, or for dissatisfaction arising from health conditions or preferences that were not shared with us before the session began.

To request a refund or raise a concern, message our team on WhatsApp or email [email protected]. Please include your booking date, the treatment you received, and a brief description of your concern.

We respond to every message personally and will follow up within 24 hours on business days.