Privacy Policy

When you book a session with Healvie, we collect basic information including your name, phone number, email address if you provide one, and the address where the session will take place. This is used to confirm your appointment, assign your therapist, and keep in touch with you about your booking.

We never see or store your card, bank or wallet details. Payments are handled entirely by SSLCommerz, our payment gateway.

Your information is used to manage your bookings, confirm appointments, and improve the quality of our service. We never sell your data to anyone.

We do use limited, anonymised information to measure whether our advertising works. This is explained in full under Advertising and Measurement below.

• Booking confirmation and reminders
• Therapist assignment and scheduling
• Service quality follow-up
• WhatsApp communication about your session
• Processing your payment through our gateway
• Resolving payment issues, including duplicate or failed charges
  

All payments are processed by SSLCommerz, a payment gateway licensed by Bangladesh Bank. When you pay, you are redirected to their secure page. Your card number, wallet PIN and banking credentials are entered there and are never transmitted to, seen by, or stored on Healvie's systems.

We keep only what we need to identify your booking and resolve any dispute: the amount, the currency, the payment method type, a transaction reference, and whether the payment succeeded.

If you are refunded, the money returns to the same method you paid with. We do not need any new details from you to do that.

We advertise on Facebook, Instagram and Google Search. To understand whether those ads reach the right people, we use the Meta Pixel, Google Ads tags and Google Analytics, managed through Google Tag Manager, and Meta's Conversions API, which runs from our own server.

These tools tell us how many people visited a page, started a booking, or completed one. They do not tell us who you are by name.

When a booking is completed, our server sends Meta a booking confirmation containing:

• the booking value and a booking reference;
• your phone number and, if you gave one, your email address, both scrambled (hashed) before they leave our systems, so Meta receives the scrambled version rather than the actual number or address;
• your IP address and browser type.

Meta uses this only to recognise whether a booking came from someone who saw our advertisement. We do not send your name, your address, your treatment details, your therapist or any notes you give us.

What happens depends on your cookie choice:

• Accept All: the Meta Pixel, Google Ads tags and Google Analytics run in your browser, and the booking confirmation above is sent to Meta when you book.
• Reject All: no advertising or analytics information is sent about you at all, including the booking confirmation.
• If you close or ignore the banner: no advertising or analytics tools run in your browser, but if you complete a booking, the booking confirmation above is still sent to Meta.

We do not display third-party advertising on this website, and we do not allow anyone else to advertise here.

Your personal information is stored securely and accessed only by authorized Healvie staff responsible for booking management. We do not store your data on public servers or share it with third parties outside of the service.

If you would like your data removed from our system, contact us on WhatsApp or by email and we will action your request within 30 days.

You have the right to access, correct, or request deletion of any personal information we hold about you. To exercise any of these rights, reach out to us directly through WhatsApp or at [email protected].

If you have any questions about how Healvie handles your data, we're happy to help. Message us on WhatsApp at +880 1711 388016 or email [email protected]. Our team responds personally to every message.

What cookies are

Cookies are small text files a website stores on your device when you visit. They help the site remember things between pages and visits, such as your preferences or whether you have visited before. Some cookies are set by us (first-party) and some are set by services we use (third-party).

How Healvie uses cookies

We keep our use of cookies small, in three categories:

• Functional: strictly necessary for the site to work. These remember essential choices (such as your cookie preference itself) and keep secure areas of the site secure. They do not track you and cannot be switched off.
• Analytics: Google Analytics, which helps us understand how visitors use healvie.co: which pages are read, which treatments attract interest and where visitors run into problems. This information is aggregated and does not identify you personally. Set only if you choose Accept All.
• Marketing: the Meta Pixel and Google Ads tags, which help us measure whether our advertising works, so we only show our ads to people who may genuinely find them useful. Set only if you choose Accept All.

Booking details and advertising measurement

When you complete a booking, our server shares a limited set of booking details directly with Meta, so we can measure whether our advertising led to bookings. This happens server to server and does not use cookies. We share:

• your phone number and, if you gave one, your email address, both scrambled (hashed) before they leave our systems, so Meta can match them to an account but cannot read them;
• your IP address and browser type;
• the booking value and a booking reference.

We never share your address, the treatment you booked, your therapist, or any notes you give us. If you choose Reject All, none of this is shared.

Your choices

When you first visit healvie.co, a banner lets you Accept All or Reject All.

• Accept All: analytics and marketing cookies are used, and booking details are shared as described above.
• Reject All: no analytics or marketing cookies are used, and your booking details are not shared with advertising partners.
• If you close or ignore the banner: no analytics or marketing cookies are used, but if you make a booking, booking details are shared as described above.

You can change your mind at any time by clearing this site's cookies and site data in your browser settings. The banner will appear again on your next visit. Most browsers also let you block or delete cookies entirely, though some parts of the site may not work as smoothly without functional cookies.

Your rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you;
• Correct inaccurate data;
• Request deletion of your data;
• Withdraw consent at any time, without affecting the lawfulness of any processing that happened before you withdrew it.

To exercise any of these rights, or for any privacy question, email us at

[email protected]. We aim to respond within 30 days.

Last updated: 24 Aug 2026